Retirement living questions, answered.
Choosing a retirement residence raises many questions, for residents and for the families who love them. Here are honest answers to the questions we hear most often. If yours is not listed, please ask, we are always happy to talk.
What is Emerald Residence?
Emerald Residence is a warm, elegant retirement residence in Niagara Falls, Ontario, offering independent living, assisted living, short-stay and respite care, with chef-prepared dining, engaging lifestyle programs and a caring team.
Was the building once a hotel?
Yes. Emerald Residence began its life as a grand, welcoming hotel. That heritage lives on in the building's generous common spaces, hotel-style amenities and warm hospitality, now thoughtfully reimagined as a premium retirement residence.
How much does a suite cost?
Contact our team for current suite availability, accommodation rates, and a personalized explanation of any additional care costs. The base rate covers accommodation and the included lifestyle services, while personal care and other optional services are priced separately. Current rates are shown on our downloadable price list.
Where is Emerald Residence located?
Emerald Residence is located at 5807 Ferry Street in Niagara Falls, Ontario, a short walk from the falls and the Niagara Parkway, close to parks, shops, medical care and public transit.
What care services are available?
Personalized care services are available individually or through a tailored package. Our care team reviews each resident's needs and explains the available services and associated charges. There are three package tiers, which are service selections, not clinical care levels: select 4 services, select 7 services, or select 11 or more services.
Is the monthly rate all-inclusive?
The base rate covers accommodation and the included lifestyle services, such as meals, utilities and a local phone line, weekly housekeeping, activities, an in-suite emergency call system, and access to resident laundry facilities, as applicable to your agreement. Personal care and other optional services, such as staff-provided personal laundry, parking and cable television, are priced separately. Everyday living, thoughtfully included. Personalized care, available separately.
What happens if my care needs change?
Our team reviews each resident's care plan regularly. When needs change, support can be adjusted, with the goal of helping residents remain where they have come to call home wherever possible. The services and associated charges that apply to you are always explained personally.
Can couples live together at Emerald Residence?
Yes, Emerald Residence welcomes couples. Semi-share and double-occupancy are occupancy arrangements within our suite plans, not separate categories. You can discuss the options with our team, and we will help you find the arrangement that works best for you both.
Can residents bring their own furniture?
Absolutely. Residents are warmly encouraged to bring their own furniture and personal belongings to make their suite feel like home. Our team can help with planning the layout and with move-in day.
Are meals included? What is dining like?
Yes, meals are included in the base rate of residency. Our culinary team prepares chef-made meals served in a restaurant-style dining room, and dietary needs and preferences are accommodated. Families are welcome to join residents for a meal.
Are family members welcome to visit?
Yes, always. Family and friends are welcome to visit, and we encourage families to share meals and take part in community life. There is no visiting checklist, just a warm welcome.
Can I stay for a short period before deciding?
Yes. Short stays begin at five nights. Availability, length of stay, and support arrangements are confirmed individually following a review of your needs. It is a wonderful way to experience the community firsthand.
Is there a waitlist for suites?
Availability changes on a rolling basis as residents' lives unfold. We keep current availability up to date and share it openly when you speak with us. There is no obligation to explore options for the future.
How do I arrange a visit or tour?
The easiest way is to call us or complete the inquiry form on this page. We will arrange a personal tour at a time that suits you, show you the common areas, the dining room and a sample suite, and answer every question.
Have a question we have not answered?
Ask us anything. We will reply personally with a clear, honest answer, whether you are exploring for yourself or for a loved one.